Raleys Supermarket

Yesterday evening (2/13/2024) at approximately 5:20 pm, I came to the Nob Hill store located at 6061 Snell Ave, San Jose, CA to purchase the turkey from the Deli counter. I noticed on the counter displayed a sign of discounted price for SE member price and I do have that account.

After scanning the barcode I was able to get to the page but nothing has shown on my account to clip. Another customer standing next to me also helped to load the coupon. Nothing shown even though I have already logged in to my account. The few customers standing by also confirmed the app/web page never works for them.

Seeing the trouble, an associate at the Deli counter suggested me to take a pic of the sale sign, then come to the cashiers area and asked to have the price adjusted. It sounds like a great suggestion as this is an ongoing problem at this store.

I came up and talked to the store manager (Norman). He was standing with another sale associate or manager (Lettie or similar spelling is her name as I couldn't see clear) at the self-checkout area. After explaining to him, he asked me to show him the page but the webpage, somehow, logged me off during the "troubleshooting" period at the Deli counter.

Immediately, I could see the face expression on the Store manager showing the "winning" point as if I didn't know I was supposed to log on. I heard he also mentioned that this issue happened yesterday and he did over-ride for that case. Then, he took off in the middle of the conversation while I was trying to log on.

I asked Lettie if she could over-ride as it would be a long process of troubleshooting and my son was staying in the car for a long while. To my surprise, she told me "No No No..

" while I hadn't finished my sentence. She insisted on NOT helping me. She even said multiple times "I will not help you" and told me to step away while I was still trying to log on to Raley's website. After I was able to log back in, I asked where the manager had gone.

The answer was "he left!"

I felt so disgraceful, racist, and humiliated shopping at this Nob Hill location yesterday.

The worst was even from the management side. You can be assured that I will not visit this store anymore and will encourage my friends and neighbors to do the same.

I called (800) 925-**** to inquire about my "Activated SE Member Number," which Raley's/ Bel Air is now requiring for some discounts. I became a member about 10 years ago, but never got a card, or proof of any member number.

I was placed in the "Cue" at number 8, and over the next 25 minutes or so I went from 8 to 7 to 6 to 5 to 4 to 3 to 2. When I got to "1" I got the sound of a ringing phone and then the line went dead. So I called again, and entered the "Cue" at 7, went down to 1, and then the phone rang again. Instead of going dead, I entered the music line, where the "hold" or "Cue" music plays over, and over, and over until people die, I guess.

I have been on the line listening to your "your place in the Cue is..., and now the "Cue" music, for TWENTY-SIX MINUTES on my second try, after almost a half hour on my first try.

How in the name of Almighty God am I supposed to find out what my "Activated SE Member" number is if you just make contacting you IMPOSSIBLE! Thirty minutes have gone by on my second try, so I am hanging up now and hanging myself from a noose in my bedroom!

My wife came home from the hospital after having heart surgery. We had here required meds sent to the Bel Air in Gold River for filling.

One was for heart rhythm that she needed after surgery. I call the pharmacy in the morning to make sure the meds would be ready to pick up. They told me it would be after 2pm. I went in at 2:30 pm and found out they hadn't even started them yet.

When I asked them why they weren't ready I was informed that they had to go to lunch. Now I understand they need their lunch but when they say after 2pm they should be ready after 2pm. It doesn't take 4 hours to have lunch.

The interesting part was her doctor told us not to have it filled at Bel Air because of poor customer service and other issues they have had.

I did it anyway but this will be the last time. Isn't it interesting that you have a poor reputation within the medical field in Sacramento and you haven't addressed it?

I went to the deli at Raleigh's in Grass Valley... A rather large very unattractive woman came up with an unattractive attitude and inquired of my delete choices...

It seemed as though she was struggling not to cough... And then she let it out all over the deli everywhere and then she ran behind the door... Other customers were asking what happened... Should bar fall over everything and then left...

She came back out 5 minutes later to another area of the deli touching everything... Giant.. Rotundus. Red hair...

Ultra heavyweight... In size and attitude very bad... Never will I go to the Grass Valley Railey's again... Not the first time bad service at the deli...

Understaffed store..r.aley's sucks... Shop somewhere ese