Carol T Zqx
map-marker Winnemucca, Nevada

Paper goods shortage

I have not been able to purchase paper goods for a month. I am told you are out of stock. My friend in Santa Barbara says Costco has mountains of piles of toilet paper all over the store. Why can't you get enough ?
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Preferred solution: Let the company propose a solution

Gloria C Vsu

Missing items in ecart

Picked up an order at San Juan Ave RALEYS, 9:30 this morning. Order number 199****. It was missing two items; 2nd bottle of coffee creamer and 2nd twice baked potato. I tried calling, there was a 40 minute wait. I would like a credit made on my card, or a refund sent to my house 4229 San Juan Ave, Fair Oaks, CA95628 gchesbro56@***.com Thank you
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Loss:
$8
Pros:
  • Very clean store

Preferred solution: Full refund

User's recommendation: Check your groceries before you leave the parking lot

Derek S Bmn
map-marker Modesto, California

Bad management and poor communication at Pharmacy

Shopping at the Relays Supermarket Floyd Ave Modesto CA. What a disaster! Management are complete buffoons. Can't order or stock things properly. Curbside pharmacy is ridicules. The phone ordering menu is a joke. Cant get my meds! Will never shop there again!!!!!
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Preferred solution: Raleys sucks!!!!!!!

Barbara L Xss

Empty shelves and no one stocking

No one working to stock shelves .store was a huge mess clerks were laughing and talking in groups at self check out. No head clerk was to be seen. Went to luckys and the store was in order even though some items were not avai!able .my husband has been there 3 times and my adult sons haven't seen a change in all of this last month. My husband spoke to the manager and he didn't seem to have any answers no any assurance that the store would be cleaned and sanitized any time soon. I know we have a crisis but no one seems to be managing this store . I am not a pissed customer but a concerned one. I like this store but it has been getting bad for quite a while. Management problem????
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Pros:
  • Basically very good but slowly showing negative changes
Cons:
  • Reset
  • Shelves are not always stocked
  • Manager lacking refinement

Preferred solution: Make an effort to clean store, sanitized it manage employees

User's recommendation: Go to Luckys

susan s Tvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rocklin, California

Dont do it Raleys Granite Bay

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I am so disgusted with Raleys. Yesterday 1/26/20 we decided on seeing if there was any fresh crab. Went to meat department. There were 2 crabs left. I asked the guy behind the counter if the crab was fresh and when it came in. He promptly said that it was fresh and it came in on that same day 1/26/20. I should have known as soon as i got it home it was double bagged. Started to clean it and the body was green. thought maybe it just wasnt cleaned enough. started working on legs and it looked bad also. Tasted and it was so bad.. The guy blatantly lied to me. And this is not the first time. I do not know why I continue to go to this store. It needs to be replaced. The produce department is just as bad. Celery with mud all over it, cucumbers rotting so bad they look like they melted. produce bins are sometimes empty. If it wasnt so darn close i WOULD NOT GO THERE EVER. $6.99 per LB =$16.57 Please teach your people not to LIE.
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Loss:
$17
Pros:
  • Location
Cons:
  • Quality of fish and meat and produce
  • Prices to high
  • Poor service
Reason of review:
Bad quality

Preferred solution: Full refund

Don L Rog

Shortage of food

Life time shopper don't like the way your company first stock goods I will never shop at raleys taking great advantage of situation this sucks.Get to work and do something Joyce Teal and her family are better than this. Goodday
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Preferred solution: Let the company propose a solution

User's recommendation: Don't stop here

NANETTE H Anj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rocklin, California

Don't bother calling

All I heard was the ad for Direct TV/AT&T. I could not get connected to Raley's Customer service. I just wanted to add a coupon to my points. They kept repeating Direct TV ,phone, internet (AT&T DOES NOT HAVE INTERNET WHERE I LIVE) . I tried to call back and got the same thing. The call was made on 02/23/2020 at 7:53 PM California time.
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Loss:
$2

Preferred solution: Deliver product or service ordered

RUTH F Xpx

Customer service

I used the pass word given to me. I used it as a new customer and an existing customer. still couldn't register or get in. RUTH FOLSOM 916 410 ****
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Preferred solution: CALL YOU CUSTOMERS BACK.

User's recommendation: CALL YOU CUSTOMER BACK.

Colleen H Wtm

Hours of operation

Are you going to change your hours to accommodate senior shopping.. at least 1 hour per day or something??
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Michelle M Ved
map-marker Auburn, California

Never

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I am absolutely disgusted with this company right now! They have taken pharmacy staff away and it is absolutely insane that when I get out of the hospital I have to wait 4 days for my antibiotic to be ready! That's complete *** Mr. Raley's is just trying to put more money in his pocket believe me I work at a Bel-Air I know how overworked we all are! He should be ashamed of himself! A very unhappy customer that will be moving all of her prescription to CVS. thank you very much
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Cons:
  • Customer service and trouble paying
Reason of review:
Poor customer service
Anonymous
map-marker Elko, Nevada

Management doesn’t care about employees

They put their employees in danger of getting the coronavirus by over working them and keeping them longer per day with customers that could be infected. Employees are over worked and their bodys immune systems are in overdrive and they will bring virus home to other family members. Raleys dont care only about profit.
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User's recommendation: Stay home.

Marquee Qup
map-marker El Dorado Hills, California

Twice charged

Raleys Supermarket - Twice charged
I have purchased a cake in store and they charged me twice. I told them before leaving the store and the staff are very rude. I went again with my credit card statement and they are telling me to call customer service. Worst store experience..
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NADZEYA I
map-marker South El Dorado, California

My first experience. I trust your representative...BUT

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Raleys Supermarket - My first experience. I trust your representative...BUT
I was buying TODAY a little thinks: water 2 packeges, three kind of bread and ONE Rotisserie chicken. That s ALL! I trust you..But I was upset to discovered that cashier #691045 of store# 424 counted chicken twice... Could you give my money back because I trust you and have seen it when gone...but i have receipt. Please respond me on my email: nadushashup@***.come Nadzeya
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Loss:
$8
Pros:
  • Friendly staff
Cons:
  • Customer service and trouble paying
Reason of review:
Poor customer service

Preferred solution: Full refund

Rovena Itm
map-marker Sacramento, California

Health reasons

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Raleys Supermarket - Health reasons
Raleys Supermarket - Health reasons - Image 2
Last week around Saturday or Sunday. There were Flys on the donuts in The dounut case by the check out counter The door on the dounut case is held closed by a box of hand tissue. Please remove this box and replace it with something that doesn't need a box or any other method to keep it closed
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Jackson, California

Don’t shop here

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Pharmacy at the Jackson store is now the worst. The now open later and only have two employees working. Waited in line on Wednesday for 35 min, then 25 min on Saturday. This never happened before. Senior citizens cannot wait in line this long. Also purchased potatoes and when I got home found several in my bag of ten pounds rotten
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Pros:
  • Clean
Cons:
  • Poor service
  • Poor customer service
  • Poor meat department
Reason of review:
Bad quality
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