Raleys Supermarket
Reviews and Complaints
Customer Service Champion
I'm a very busy person, I'm not one to stop and Pat somebody on the back and Shout it from the rooftops whatever they're giving decent customer service they should they're in that line of work, then they should have decent, if not good, if not great. But I have to tell you for me to take time out of my day to email you about your incredible new I believe a manager, named Nicole at my store on Robb Drive.
And I do believe her name is Nicole I want to make sure she's the girl with the long like dreadlocks. I did see her at another store on Mayberry when I took my mother shopping he caught my eye because she was so friendly and laughing and having fun with her co-workers, I thought how nice and then as we were leaving I watched her walk a lady to her car and unload her groceries for her and I think she was a manager there too. I took note and thought I'm glad my mom shops at a place where they still do this. But seeing her at my store on Rob I made sure I watched her interaction with her co-workers and her customers, what a shining star you have I'm not sure if she came from the other store or she was helping at the other store for the day, but ever her reason for being there I'm just glad she's here at my store now to just brightens my day the second I see her because I Witness with my own eyes there are still people who genuinely care about their customers and their well-being.
Not just another dollar in their pocket or another dollar in corporate pocket but actual caring and kindness which this world so need these days. So thank you so much for bringing an exceptional girl to my neck of the woods please let her know that she affects people and we're happy she's here.
Poor customer service
User's recommendation: Go somewhere else
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Verified ReviewerPet policy
Hi There
I am raleys customer, today i am very shocked and upset because i see a pet (dog) inside the shopping cart with no pad no protection, i addressed this issue to store management and they said they cant do anything, i am not saying they should ask if it a service animal or not.
All my concern is that why a pet was in inside the shopping cart? I dont see anyone wiping carts after covid
Customers use those carts without knowing that a pet who might has rabbies or saliva dropping on carts.
Customer dont bring bag and put directly items in the carts. It is so unhygienic we are using carts licked by a dog and his private body parts Touching to the cart
Store located at 4255 e morada lane
Stockton incident date 23 rd june around 3.30pm
Pets should not be allowed inside the shopping cart, only if they are in the bag.
Let me know if you need any other info
Thank you
Kamaljeet
Preferred solution: Apology
No customer service
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Verified ReviewerCompliment
- Stocked shelves
Bad advertising
Ylmy shopper yelled at by meat department employee about getting more than 3 chickend
Preferred solution: Apology
Product dissatisfaction
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Verified Reviewer | Oroville, CaliforniaHorrible Deli Food
If wait before thanksgiving I ordered some sides from the Raley's deli that was advertised along with the thanksgiving dinner's. I went On the 24th to my local store In Oroville to pick up my items.
It seems that the deli clerk didn't know how to find the orders. So it took some time to get my bag. When They gave me my bag I was shocked at what I was receiving.I had ordered the special cranberry gel,Turkey gravy,Dressing, and roles.In the bag there was 1 cup of uncooked dressing 1/3 cup Cranberry sauce/pieces of berries and approximately 2 cups of gravy. I asked if this was what $28 purchased these days & the young man just shrugged his shoulders.
When I got home I took another look at the items in my bag and decided I better taste a couple of them to see if they were even worth serving with my turkey dinner.
It did not look good. Upon testing the cranberries,They were sickening sweet and sour And the Consistency was like curdle jello. The gravy had so much salt I And tasted nothing like turkey gravy, threw it out! The dressing tasted like soggy bread.I haven't even opened the rolls.Thank goodness I had the ingredients to go ahead and at the last minute franically put together real dressing, gravy, pulled out a couple of cans of Ocean Spray cranberries juat Minutes before my guest arrived.
The quantity of the product that I received would not have fed to grown adults. I will never order from raley's again in fact with all the new young help that Miss charge for everything I may not even go to raily's anymore in Orville. I really frequent it as it were because They do not carry some of the products that I purchased on a regular basis, their pricing is through the ceiling, and 90% of the clerks there are jerks. I have also purchased very expensive cuts of meat and other products that went I went to use them a day or 2 later were spoiled or rotten.
Due to the miles that I have to drive down the Mountain to get my refunds, I did not take any products back. It is a crying shame that this particular Raley's is so awful.
I quite frequently shopped at Raley's in the Bay Area dor many yeara. My favorite is Bel Air.Markets.
- Cleanliness of store
- Poor customer service
Preferred solution: Let the company propose a solution
Meat dept.is a total joke.every add is out of stock.and no rain checks
- Poor customer service
User's recommendation: Don't shop there
Poor service
User's recommendation: try hire people how know how to manage a high volume grocery store
Bakery department
Not enough employees to help customers!
- Ones that have been thete a while are very helpfull
- Lack of customer service
Preferred solution: All I would like is the service that was once there
User's recommendation: Don't be mad at the employees if you have to wait at the check stand or bakery deli
Compliment an associate
- Clean
- Friendly staff
- Great store and employees
User's recommendation: Shop at the Raleys store in Manteca, they are friendly and helpful there.
Terrible rude service
User's recommendation: Be ready for for poor Service
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